Verification of Benefits
Timely, Accurate and Consistent
As the spearhead of our operation and yours, we know how crucial it is to have a quick and accurate benefit breakdown for our clients. Our expert team has vast knowledge with all payors specific to Behavioral Health and we provide a customized VOB template covering each crucial piece of information to ensure that your team has everything needed to determine if a patient is a good fit for your program.
Communication is key – It is essential that we have a tested and true process for communication during this essential step of the revenue cycle process. To ensure this, we will create a dedicated email distribution group for each of our clients to include all your necessary team members to ensure communication is immediate and thorough. Your team will receive consistent updates throughout each step of our process until the VOB has been fully completed and received by your team. If our team is experiencing longer than usual hold times, misinformation or other obstacles preventing us from meeting our standard turnaround time, you will be provided with a detailed update every 30 minutes until resolution is reached. Once the VOB is complete and received, our team will remain available for any questions related to each request.
Quick and Accurate – Our team has worked on the frontlines of behavioral health treatment and understands that a patient’s willingness to enter treatment is often very dire and fragile. Although typical turnaround times can vary by payor, day of the week and time the requests is received, we strive for consistency to ensure that not only will you receive your VOB back in time but also with great accuracy. Our team has experience with all payors, having vast knowledge and understanding of the benefit detail and payor specifics to ensure misinformation is identified upfront to avoid any unwanted surprises during the authorization or claims processing portions of the process. Our customizable VOB template makes it easy to read and understand, helping your team determine a patients eligibility to enter treatment as quickly as possible.
VOB Trainings – Our team will schedule in-depth VOB department overview and trainings during the time of onboarding with routine follow-ups on an as needed basis. Taking the time to ensure that your team not only understands each step of our process but more importantly how each section of the VOB may impact or alter a consideration for accepting a patient into treatment.